Terms of use

Last updated: 11 September 2026

These terms apply between FelixRay Pty Ltd (ABN [ABN]) ("we", "us") and the organisation that installs, buys or uses Teams Notetaker ("Notetaker", "the service"). In these terms, that organisation is "you" or "the customer". If you have a signed agreement or order form with us, it takes priority over these terms where they differ.

1. The service

Notetaker creates meeting notes from Microsoft Teams meeting transcripts or Microsoft 365 Copilot meeting recaps. It emails the notes to the meeting organizer from a mailbox in your Microsoft 365 tenant. Our privacy policy describes how we handle information.

2. AI-generated notes

Notes are produced by artificial intelligence. They can be inaccurate or incomplete, or leave out context.

• Notes are not official minutes. For example, they are not minutes kept under local government legislation.
• You are responsible for reviewing notes before relying on them or sharing them.
• Don't use notes as the only basis for decisions that affect individuals.
• Report inaccurate, inappropriate or offensive output to felix@felixray.com or through the link in each email.

3. Your responsibilities

You are responsible for:

• having a lawful basis to record and transcribe meetings, and giving participants the required notices. This includes any consent that surveillance devices laws require, such as the Surveillance Devices Act 2007 (NSW).
• configuring Notetaker to exclude meetings that must not be processed, such as closed or confidential sessions
• deciding which staff may use Notetaker, and managing seats and administrators
• keeping the Microsoft 365 settings Notetaker relies on in place: the Teams access policy, transcript access and the Exchange sender-mailbox scope
• managing notes emails under your records obligations, such as the State Records Act 1998 (NSW) or the Public Records Act 1973 (Vic)
• your own privacy obligations, including privacy impact assessments and privacy notices.

You must not use Notetaker unlawfully, try to get around its security or exclusions, or use it to process information you are not entitled to handle.

4. Subscriptions, trials and fees

• You can subscribe through the Microsoft commercial marketplace, where Microsoft handles billing on its own terms, or by invoice under an order form with us.
• Subscriptions are priced per seat (one seat per meeting organizer who receives notes) or as a council-wide agreement.
• A trial of 30 days, with a limited number of seats, is available once per organisation. Trials have no fees.
• Fees are in Australian dollars and exclude GST unless stated otherwise.

5. Suspension and ending the service

• We may suspend the service if fees are overdue, if there is a security risk, or if these terms are breached. We will give notice where we reasonably can.
• You may cancel at any time through the marketplace or by contacting us. Cancellation takes effect at the end of the paid term unless we agree otherwise.
• After cancellation, your data is deleted as described in the privacy policy. Council admins can also delete all Notetaker data immediately from the admin portal.

6. Your data

• You own your data, including meeting content and the notes created from it.
• We process your data only to provide the service. We do not store meeting content or notes.
• We do not use your data to train AI models.
• We host and process data only in Australia.
• We will tell you promptly about any data breach affecting your data.

7. Confidentiality and security

Each party will protect the other's confidential information. We maintain the security measures described in our privacy policy and will tell you about material changes to them.

8. Intellectual property

We own Notetaker and its software. You own your content and the notes generated for you.

9. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. To the extent the law allows:

• we are not liable for indirect or consequential loss
• our total liability in any 12-month period is limited to the fees you paid for the service in that period.

10. Changes to the service and these terms

We may improve or change Notetaker, and we will give reasonable notice of changes that materially reduce its functionality. We may update these terms and will notify customers of material changes.

11. Governing law

These terms are governed by the laws of New South Wales, Australia.

12. Contact

FelixRay Pty Ltd, [registered address]. Email: felix@felixray.com. Website: https://felixray.com.